{"id":585,"date":"2025-11-18T08:20:45","date_gmt":"2025-11-18T08:20:45","guid":{"rendered":"https:\/\/grupovitalzen.com\/preguntas-frecuentes-faq\/"},"modified":"2026-02-13T14:32:16","modified_gmt":"2026-02-13T14:32:16","slug":"preguntas-frecuentes-faq","status":"publish","type":"page","link":"https:\/\/grupovitalzen.com\/en\/preguntas-frecuentes-faq\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p>\ud83d\udce6 <strong>How long does my order take to arrive?<\/strong><\/p>\n\n\n\n<p>Our shipping times are usually:<\/p>\n\n\n\n<p>International warehouse shipping: 7\u201314 business days.<\/p>\n\n\n\n<p>European warehouse shipping: 3\u20137 business days (only for selected products).<\/p>\n\n\n\n<p>Delivery times may vary depending on demand or logistics.<\/p>\n\n\n\n<p>\ud83d\ude9a<strong> Can I track my order?<\/strong><\/p>\n\n\n\n<p>Yes, all orders include a tracking number.<\/p>\n\n\n\n<p>Once your order is shipped, you\u2019ll receive an email with the tracking link.<\/p>\n\n\n\n<p>\ud83d\udccd <strong>Why is my order taking longer than expected?<\/strong><\/p>\n\n\n\n<p>Delays may occur due to:<\/p>\n\n\n\n<p>Holidays<\/p>\n\n\n\n<p>Customs<\/p>\n\n\n\n<p>High demand<\/p>\n\n\n\n<p>Temporary transportation issues<\/p>\n\n\n\n<p>If your order takes longer than 20 business days, please contact us.<\/p>\n\n\n\n<p>\ud83d\udce8 <strong>How can I contact you?<\/strong><\/p>\n\n\n\n<p>You can contact us at:<\/p>\n\n\n\n<p>\ud83d\udc49 grupovitalzen@gmail.com<\/p>\n\n\n\n<p>We usually reply within 24\u201348 hours.<\/p>\n\n\n\n<p>\ud83d\udcb3 <strong>Can I cancel my order?<\/strong><\/p>\n\n\n\n<p>You can only cancel your order if it hasn\u2019t been processed yet.<\/p>\n\n\n\n<p>If it\u2019s already on its way, you\u2019ll need to wait for delivery and request a return.<\/p>\n\n\n\n<p>\ud83d\udcb8 <strong>Do you accept returns?<\/strong><\/p>\n\n\n\n<p>Yes. You have 30 calendar days from the day you receive your order.<\/p>\n\n\n\n<p>Please check our Return Policy for more details.<\/p>\n\n\n\n<p>\ud83d\udd04 <strong>Can I exchange a product for another one?<\/strong><\/p>\n\n\n\n<p>In many cases, yes. Contact us with your order number and we\u2019ll review it.<\/p>\n\n\n\n<p>\ud83d\udce6<strong> What should I do if my product arrives damaged?<\/strong><\/p>\n\n\n\n<p>Take a photo or video of the issue and contact us.<\/p>\n\n\n\n<p>We\u2019ll resolve it by sending a replacement or issuing a refund, depending on the case.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 \u00bfCu\u00e1nto tarda en llegar mi pedido? Nuestros env\u00edos suelen tardar: Env\u00edo desde almac\u00e9n internacional: 7\u201314 d\u00edas h\u00e1biles Env\u00edo desde almac\u00e9n europeo: 3\u20137 d\u00edas h\u00e1biles (solo en algunos productos) Los tiempos pueden variar seg\u00fan demanda o log\u00edstica. \ud83d\ude9a \u00bfPuedo hacer seguimiento de mi pedido? S\u00ed, todos los pedidos incluyen n\u00famero de seguimiento. Cuando tu pedido [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-585","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/pages\/585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/comments?post=585"}],"version-history":[{"count":7,"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/pages\/585\/revisions"}],"predecessor-version":[{"id":2292,"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/pages\/585\/revisions\/2292"}],"wp:attachment":[{"href":"https:\/\/grupovitalzen.com\/en\/wp-json\/wp\/v2\/media?parent=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}