📦 How long does my order take to arrive?
Our shipping times are usually:
International warehouse shipping: 7–14 business days.
European warehouse shipping: 3–7 business days (only for selected products).
Delivery times may vary depending on demand or logistics.
🚚 Can I track my order?
Yes, all orders include a tracking number.
Once your order is shipped, you’ll receive an email with the tracking link.
📍 Why is my order taking longer than expected?
Delays may occur due to:
Holidays
Customs
High demand
Temporary transportation issues
If your order takes longer than 20 business days, please contact us.
📨 How can I contact you?
You can contact us at:
👉 grupovitalzen@gmail.com
We usually reply within 24–48 hours.
💳 Can I cancel my order?
You can only cancel your order if it hasn’t been processed yet.
If it’s already on its way, you’ll need to wait for delivery and request a return.
💸 Do you accept returns?
Yes. You have 30 calendar days from the day you receive your order.
Please check our Return Policy for more details.
🔄 Can I exchange a product for another one?
In many cases, yes. Contact us with your order number and we’ll review it.
📦 What should I do if my product arrives damaged?
Take a photo or video of the issue and contact us.
We’ll resolve it by sending a replacement or issuing a refund, depending on the case.