🧾 Right of Return
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return.
You have 30 calendar days from the date of delivery to request a return.
📦 Conditions for Accepting Returns
We may accept a return if any of the following conditions apply:
The product has manufacturing defects.
The item arrived damaged during shipping.
You received an incorrect product.
The item is not functioning properly.
⛔ We cannot accept returns if:
The product has been used.
The damage was caused by improper use.
The customer changes their mind after the order has been shipped.
(El producto debe devolverse en perfecto estado, sin manchas ni daños y con su embalaje original).
🔄 Exchanges
If you would like to exchange a product for another model, color, or version, please contact us.
We evaluate each case individually to provide the fastest possible solution.
💸 Refunds
Once the return is approved:
The refund is processed within 3–10 business days.
Refunds are issued using the same payment method used for the purchase.
If a replacement shipment is applicable, we will confirm it with you in advance.
📨 How to Request a Return
Simply contact us at:
➡ grupovitalzen@gmail.com
Please include:
- Order number
- Full name
- Photo or video of the issue
- Brief explanation
We will respond within a maximum of 24–48 hours.